Technical Support (Japan HQ)

• Provide technical support to site managers and team members regarding scrubber-related issues.
• Escalate complex technical problems or questions to the Japan team for resolution and relay the feedback to the site.
• Conduct site visits for preventive maintenance (PM), corrective maintenance (CM), troubleshooting, or other as-needed tasks like customer meetings.
• Familiarity with CMS/SCADA systems to support site managers or independently complete tasks, including coordination with third-party vendors.
• Basic proficiency in CX-programmer for downloading, uploading, and verifying PLC programs.
• Basic proficiency in GP-Pro EX for downloading, uploading, and verifying touch panel programs.
• Basic understanding of Gas DRE testing, assisting site managers with its completion (e.g., tool procurement, instrument management, vendor communication).
• Manage claim reports from site managers.
• Follow up on claim cases, facilitating communication between site managers and the Technical Support (TS) Department, gathering site information, and addressing TS Department inquiries.
• Maintain records of claim parts shipments.
• Assist site managers in verifying parts codes with Japan.
• Generate DRE reports, including DRE rate calculations.
• Address risk assessment and safety-related matters.
• Submit daily and weekly reports.
• Perform document and email translation.
• Provide interpretation for meetings, training, and other company activities.
• Handle other ad-hoc assignments.

• Fluent in Japanese (written and spoken) is required as the role requires communicating with Japan HQ, Japanese clients and counterparts.
• Minimum Diploma in Engineering.
• Strong ability to resolve technical issues and capable of proposing and negotiating service contracts with customers.
• Experience in Semiconductor Fab and Service Audit is a plus.
• Good understanding of semiconductor facilities & processes is a plus.
• Willingness to travel daily to various sites.
• Self-driven, energetic, resourceful, and strong leadership skills.
• Meticulous and timely with documentation.
• Ability to project a strong, positive image of oneself and the company.
• Team player with good communication skills.
• Responsible, independent, with excellent customer service skills.

• Transport Allowance
• AWS
• Variable Bonus
• Attendance Allowance

HOW TO APPLY:

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We regret to inform that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Allison Ng Kim Lian

Registration no. R1986496

EA License: 12C6253

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