Application Support Engineer (Mobile) (Government Project)

Job Responsibilities

• Provide onsite response to user-reported issues.
• Perform triage and troubleshooting of issues related to:

1. Mobile application usage
2. Messaging Alert mobile app (sending/receiving messages)
3. VPN disconnections (signal loss, reconnection, etc.)
4. Device enrolment issues

• Create, manage, and track incident tickets to ensure timely resolution.
• Escalate to and work with third-party vendors (Cisco, Zimperium, Omnissa, Messaging vendor) as needed.
• Work closely with back-end engineering teams to resolve infrastructure-related incidents.

• Download and export mobile applications (APK files) from Google Play Store/Samsung Galaxy Store
• Support internal deployment of mobile applications, including APK distribution.
• Coordinate and manage phased app rollouts (pilot testing and full deployment).
• Conduct:

1. Compatibility testing on customer-provided mobile devices
2. Functional and user acceptance testing based on established checklists

• Simulate and verify fixes for previously reported issues.
• Report bugs and coordinate with relevant vendors for remediation.

• Diagnose and resolve issues related to Android OS and Samsung native applications.
• Investigate and troubleshoot SD card-related problems, especially those involving user certificates.
• Liaise with messaging vendors to address and resolve certificate-related issues.

• Provide assistance during large-scale device enrolment exercises.
• Identify and troubleshoot Wi-Fi and network connectivity issues.
• Collaborate with back-end engineering teams to address system-level enrolment challenges.

• Minimum Diploma in Computer Science or related field.
• Strong knowledge of Android OS and enterprise mobile app environments.
• Experience working with VPN, mobile threat defence, and enterprise mobility tools (e.g., Workspace ONE).
• Excellent troubleshooting and communication skills.

Please note that this role will be required to clear CAT 1 due to security reasons.

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on apply now or send your updated resume to [email protected]

Berlyn Lum Miao Yu

EA License Number: 02C4944

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705

http://www.peopleprofilers.com