Customer Service Executive - Geylang
Telistar Solutions Geylang Full-time
Customer Service Executive
- Work location: Toa Payoh
- Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers.Escalate to CS Delivery Manager for non-compliance.
- Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
- Prepare billing for the completed Preventive Maintenance
- Generate Reports using excel ,vlookup and pivot table
- Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
- Any adhoc duties assigned by Team Lead from time to time.
- Possess good communication and interpersonal skills.
- At least 2 years of relevant experience
- Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
- Able to multi-task in fast pace environment
- Positive attitude, the enthusiasm to learn and the ability to work in a team
Telistar SolutionsToa Payoh, 4 km from Geylang
Customer Service Executive
• Work location: Toa Payoh
Job Specifications
• Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers.Escalate to CS Delivery Manager for non-compliance.
• Dispatch Field Services...
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