Assistant Duty Manager/Duty Manager - Toa Payoh
Citadines Connect Toa Payoh Full-time
Responsibilities
- Supervise all aspects of Front Office operations and assist with all Reception tasks including check-ins and check-outs when required.
- To welcome and bid farewell to all VIP guests.
- To develop and maintain relationships with house guests and provide personalised service whenever possible.
- Coordinate and work closely with Housekeeping and Facilities departments to ensure on the overall quality of guest experience.
- Address all guests’ feedback and concerns professionally and providing service recovery when required.
- Record all guests’ feedback into the Duty Manager’s Log for Management and all departments’ attention or follow up if required.
- Make sound decisions to handle any operational challenges that may arise in the absence of the Management.
- Ensure that arrival rooms are assigned accordingly and monitor room inventory closely to maximise revenue.
- Be familiar with all Standard Operating Procedure (SOPs) and responsible for conducting training for Front Office team.
- Ensure that all Finance-related procedures and policies are adhered to.
- Form part of the Emergency Response Team (ERT) and be familiar with all emergency procedures.
- Conduct regular patrols on hotel premises and report any security concerns, defects or issues with cleanliness in the public area / guest corridors to the relevant departments.
- Assume other responsibilities as designated by Front Office Manager.
Citadines ConnectGeylang, 4 km from Toa Payoh
and providing service recovery when required.
• Record all guests’ feedback into the Duty Manager’s Log for Management and all departments’ attention or follow up if required.
• Make sound decisions to handle any operational challenges that may arise...
REAGLE MANAGEMENT HOLDINGS PTE. LTD.Toa Payoh
and providing service recovery when required.
• Record all guests’ feedback into the Duty Manager’s Log for Management and all departments attention or follow up if required.
• Make sound decisions to handle any operational challenges that may arise...
SATSChangi, 16 km from Toa Payoh
www.sats.com.sg
SATS Asia-Pacific Star Pte Ltd
Duty Manager, Passenger Services oversees daily airline flight operations, ensuring efficient flight handling, exceptional customer service, and compliance with airline and regulatory standards. This role involves...