Yishun - Senior / Patient Service Associate (Inpatient Ward) (2-Year contract)
WOODLANDSHEALTH PTE. LTD. Yishun
Duties & Responsibilities
- Perform admission procedure and coordinate with Bed Management Unit for bed booking and reservation
- Attend to queries from both internal and external customers
- Render assistance to patients when necessary
- Collect payment for services rendered and accountable for payment collected
- Provide financial counselling to patients
- Assist with appointment scheduling for patients' follow up
- To maintain the cleanliness and tidiness of the wards' counters
- Possess at least a GCE 'N' or 'O' levels, Professional Certificate/NITEC/Higher NITEC or Diploma
- Possess the ability to speak two or more languages / dialects will be an advantage (to liaise with dialects speaking patients)
- Experience in frontline customer service is preferred
- Possess the ability to work 2 rotating shifts, including weekends and public holidays
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