Customer Success Manager - Electronic Trading (ET)
Singapore Full-time
Job Title: Customer Success Manager - Electronic Trading Job Description Summary As a Customer Success Manager (CSM) for Electronic Trading, you will partner with our trading clients to ensure they maximize value from LSEG's trading platforms, data, and workflow capabilities.
You will act as a trusted advisor, driving product adoption, delivering meaningful outcomes, and influencing our product roadmap through actionable client insights. Key Responsibilities Customer Success & Adoption Develop and execute customer success strategies for Electronic Trading solutions.
Monitor key usage metrics, analyze customer data, and provide recommendations that improve adoption and retention. Ensure clients fully utilize their entitlements and embed our solutions into trading workflows. Client Engagement & Relationship Management Build relationships with end users, desk heads, market data teams, application owners, and senior decision makers.
Conduct regular business reviews, workflow deep dives, and enablement sessions. Identify customer risks and opportunities through usage and health analysis. Product & Roadmap Alignment Communicate product roadmaps and upcoming enhancements to customers.
Gather structured feedback, represent client needs, and collaborate with product teams to shape enhancements. Support the improvement and expansion of existing Electronic Trading products within your remit. Cross-Functional Collaboration Partner closely with Account Managers, Sales, Pre-Sales, and Implementation teams to ensure a unified customer experience.
Support onboarding, deployment, and post-sale workflow integration. Contribute to marketing input, client insights, and internal knowledge sharing. Qualifications & Experience 5+ years of client-facing experience in financial markets, trading platforms, market data, or electronic trading.
Strong understanding of multi-asset trading workflows (e.g., FX, Fixed Income, e-trading connectivity). Working knowledge of APIs, trading system infrastructure, and workflow integration. Proven ability to interpret usage data and turn insights into action.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas.
We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .
You will act as a trusted advisor, driving product adoption, delivering meaningful outcomes, and influencing our product roadmap through actionable client insights. Key Responsibilities Customer Success & Adoption Develop a
Job Title: Customer Success Manager - Electronic Trading Job Description Summary As a Customer Success Manager (CSM) for Electronic Trading, you will partner with our trading clients to ensure they maximize value from LSEG's trading platforms, data, and workflow capabilities.You will act as a trusted advisor, driving product adoption, delivering meaningful outcomes, and influencing our product roadmap through actionable client insights. Key Responsibilities Customer Success & Adoption Develop and execute customer success strategies for Electronic Trading solutions.
Monitor key usage metrics, analyze customer data, and provide recommendations that improve adoption and retention. Ensure clients fully utilize their entitlements and embed our solutions into trading workflows. Client Engagement & Relationship Management Build relationships with end users, desk heads, market data teams, application owners, and senior decision makers.
Conduct regular business reviews, workflow deep dives, and enablement sessions. Identify customer risks and opportunities through usage and health analysis. Product & Roadmap Alignment Communicate product roadmaps and upcoming enhancements to customers.
Gather structured feedback, represent client needs, and collaborate with product teams to shape enhancements. Support the improvement and expansion of existing Electronic Trading products within your remit. Cross-Functional Collaboration Partner closely with Account Managers, Sales, Pre-Sales, and Implementation teams to ensure a unified customer experience.
Support onboarding, deployment, and post-sale workflow integration. Contribute to marketing input, client insights, and internal knowledge sharing. Qualifications & Experience 5+ years of client-facing experience in financial markets, trading platforms, market data, or electronic trading.
Strong understanding of multi-asset trading workflows (e.g., FX, Fixed Income, e-trading connectivity). Working knowledge of APIs, trading system infrastructure, and workflow integration. Proven ability to interpret usage data and turn insights into action.
Excellent communication, presentation, and stakeholder management skills. Collaborative mindset and customer-centric approach. Industry certifications (FIA, AWS Cloud Practitioner, etc.) are an advantage. Key Skills & Competencies Customer Success Management Electronic Trading / Market Structure Knowledge Data-Driven Decision Making Relationship Building / Stakeholder Influence Product & Workflow Expertise Problem Solving & Continuous Improvement Cross-Functional Team Collaboration Career Stage: Senior Associate London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement.
If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.
Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas.
We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence.
Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
PasonaToa Payoh
Position: Customer Success Manager (B2B Consulting, Account Management) (Job ID: 20110)
• Tanjong Pagar
• Basic + VB
Job Description:
• Manage the end-to-end customer lifecycle for Global accounts, including onboarding, adoption, growth...
2 similar jobs: Geylang, Bukit Merah
SAPBukit Merah
Your future role
The Customer Success Manager (CSM) engages with SAP's customers to drive & accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements...
2 similar jobs: Toa Payoh, Geylang
ServiceNowBukit Merah
As a key member of the Customer Success team, you will be a trusted advisor and single point of contact for your portfolio of customers, guiding them on their post-sale journey to maximize the value of their ServiceNow investment.
You will build...
2 similar jobs: Toa Payoh, Geylang