Duty Manager | Central

• Salary | $4,000 to $5,000, depends on experience.
• Work Details | 5 Days Shift Work.
• Work Location | Suntec.
• Bonuses | AWS + VB, 3-4 Months

Summary

As a Duty Manager, you are the leader on shift and the custodian of the customer experience. You are accountable for ensuring operational excellence, service quality, and overall guest satisfaction throughout your watch.

Job Responsibilities:

• Champion an exceptional guest experience by proactively understanding and anticipating customers’ needs.
• Uphold and consistently deliver the highest standards of professionalism and service quality.
• Serve as the senior reporting officer on duty, managing escalations, resolving complaints, and handling special requests with tact and sound judgment.
• Maintain a strong Front-of-House presence to actively engage organisers and visitors, gather feedback, and drive continuous improvement in service delivery.

• Lead and oversee all event-related operational activities within the Centre to ensure seamless execution.
• Safeguard service excellence and compliance with safety standards across all areas of responsibility.
• Conduct comprehensive briefings for staff and suppliers, ensuring clear communication, alignment, and effective manpower deployment for each shift.
• Supervise and coordinate supplier performance to ensure service levels meet contractual and operational expectations.
• Direct response efforts and manage communications during emergencies, ensuring calm, coordinated, and decisive action.
• Perform regular quality inspections of facilities and services, taking prompt corrective action where necessary.
• Maintain detailed shift logs and incident reports to facilitate effective cross-departmental follow-up.
• Contribute to operational planning, process improvements, and development initiatives to enhance overall efficiency and service standards.

Job Requirements:

• Diploma / Degree in any discipline.
• Must be able to work mid-night shifts, weekends and public holidays.

For consideration, kindly submit your CV by clicking “APPLY Now”

Only shortlisted candidate would be notified

EA Lic. No: 15C7752