Shop Supervisor / Section Supervisor - Toa Payoh

Responsibilities

• Supervise and guide team members within your section, ensuring efficient daily operations
• Work closely with the Shop Supervisor / Shop Manager to align section goals with overall store targets
• Motivate and develop staff by providing ongoing training, feedback, and performance assessments

• Support the Shop Supervisor / Shop Manager in tracking team performance, ensuring that goals are met and individual development needs are addressed
• Help maintain a positive work environment by motivating and recognizing team members' achievements
• Offer problem-solving assistance when needed to ensure smooth operations and overcome any team-related challenges

• Ensure the highest standard of customer service by engaging with customers and addressing their needs
• Resolve customer complaints or issues promptly, ensuring a positive experience
• Lead by example to create a customer-first environment and encourage team members to go above and beyond

• Achieve section sales targets by promoting products, encouraging upselling, and providing excellent product knowledge
• Monitor sales performance and work with the Shop Supervisor / Shop Manager to implement strategies to meet KPIs
• Ensure that team members are fully aware of sales goals and work together to exceed expectations

• Ensure that the section is well-stocked and inventory levels are maintained to meet customer demand
• Perform regular inventory checks and coordinate with the Shop Supervisor / Shop Manager to manage stock replenishment
• Assist with the ordering process to avoid stockouts or overstocking

• Assist with store opening and closing procedures, including cash handling and security protocols
• Ensure the section is clean, organized, and adheres to health and safety regulations
• Collaborate with the Shop Supervisor / Shop Manager to ensure smooth store operations

• At least 2 years in a supervisory role within the retail industry, preferably in a customer-facing environment
• Proven track record of meeting sales targets and KPIs
• Strong leadership and team management skills with the ability to motivate and develop staff
• Exceptional customer service skills and a passion for customer satisfaction
• Excellent communication, interpersonal, and problem-solving skills, good in decision-making skills
• Strong organizational and time management skills, with the ability to multitask in a fast-paced environment
• Knowledge of inventory management and store operations
• Ability to handle cash and other financial transactions accurately
• Self-motivated, proactive, and results-driven with a positive attitude
• Strong attention to detail and ability to work independently and as part of a team

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We regret to inform you that only shortlisted applicants would be notified.

Han Tze Jian | EA Personnel No.: R1658384