Production Support - Toa Payoh
Toa Payoh Full-time
Role Overview:
Level 1 Support Engineer to provide front-line assistance for operating systems (OS), middleware, and container platforms in a dynamic IT infrastructure environment. As the first point of contact, you will be responsible for troubleshooting and resolving basic technical issues, escalating more complex problems to higher-level support teams when necessary.This role requires a solid understanding of OS-level support, middleware technologies, and containerization, alongside strong problem-solving abilities and a commitment to providing timely resolutions to incidents.
Technical Skills:
Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.
Familiarity with containerization platforms (e.g., Docker, Kubernetes).
Knowledge of monitoring and alerting tools for proactive system oversight.
Understanding of basic networking concepts and how they relate to system performance and connectivity.
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