Customer Service Executive (Automobile | Automotive Service | Aftersales) - Toa Payoh - ref. y63273419

• Working location: Ubi
• Working days: 5.5 days (Alternate Saturday)
• Working Hours:
• 8.30am - 6.30pm (Monday – Friday)
• 8.30am - 12.30pm (Alternate Saturday)

Responsibilities:

• Review customer feedback, surveys, and complaints to identify improvement areas.
• Monitor and analyse Net Promoter Score (NPS) and Customer Satisfaction Index (CSI) a scores to assess service performance.
• Work closely with aftersales teams to implement action plans and best practices.
• Prepare and present reports on service quality trends and insights.
• Lead customer engagement or “delight” initiatives to boost satisfaction.
• Ensure compliance with service quality standards and suggest process improvements.
• Other ad hoc duties as assigned.

Job Requirement:

• Minimum Diploma with 2 years' experience in a customer service or quality role, preferably in the automotive industry.
• Good understanding of customer service and quality monitoring principles in the automotive industry.

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492