Call Center/ Customer Service [Bank/ UP 4k/ No Exp Required] - Toa Payoh
Adecco Toa Payoh Full-time
We are looking for a highly motivated individual with call centre experience!
Adecco is partnering our client, a leading bank
Job Description- Provide first call resolution to users who called into our hotline which is public facing, advising on issues.
- Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact.
- Perform outbound calls to users who leave callback.
- Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
- Send your resume to [email protected]
Jayden Tan
Direct Line: +65 6697 7859EA Licence Number: 91C2918
Personnel Registration Number: R2198828
Tangspac Consulting Pte LtdSingapore River, 5 km from Toa Payoh
Multiple Locations in Singapore
About the role
We are seeking experienced Customer Service Representatives to join our fast-paced call centre team. In this full-time role, you will be the first point of contact for our customers, providing...
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and issues to ensure satisfaction.
Requirements:
• Proven experience in a customer service role, preferably in email support.
• Excellent written communication skills with a focus on clarity and professionalism.
• Strong problem-solving skills and ability...
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Key Responsibilities
• Customer Experience Management
Develop and implement customer service policies and procedures.
Handle complex or escalated customer inquiries and complaints.
Ensure timely and professional responses to customer issues across...