Customer Service Coordinator - Bukit Merah

apartmentReeracoen Recruitment placeBukit Merah scheduleFull-time calendar_month8/8/25

Job title: Customer Service Coordinator

Reference ID: 36775

Our client is a leading provider of branded packaging and products for the luxury segment, offering global sourcing and logistical solutions for premium retail and speciality brands. They are currently seeking a Customer Service Coordinator to join their team.

【 Responsibilities 】

Process transactions, including sales orders, returns, and cancellations using internal ERP software.
Provide exceptional customer service by answering customer inquiries quickly and correctly.
Create and provide order acknowledgements to customers.
Communicate and coordinate with other departments, 3PLs, and customers to ensure effective and timely processing, delivery, and invoicing of orders.
Analyse customer inquiries, research solutions, if necessary, and provide suggestions for resolution to the Account Manager.
Collaborate with the Account Team to monitor and manage inventory.
Approve and release sales orders for warehouse fulfilment and prepare shipping documents.
Maintain a thorough understanding of designated accounts, including product knowledge, to make effective suggestions to the Account Manager.
Prepare various account-related reports for the Account Manager to review.
Assist the Account Team with daily functions.

【What you will receive】

Annual Leave: 14 days (Increasing yearly up to a maximum of 20 days)
Medical Leave
Comprehensive Medical Insurance Coverage!

【Requirements & Preferences】

(Must)

Minimum Diploma in Business or equivalent.
At least 3 years of experience in a B2B customer service role, with 1-2 years of order processing experience
Proficient in English for effective communication with English-speaking counterparts
Strong proficiency in MS Office applications, including PowerPoint, Excel, Outlook, and Word.
Able to quickly adapt to a fast-paced environment and self-train on various programs, such as SharePoint, Yellowfin, and Pentaho

(Advantageous)

Candidates with experience in the packaging industry
Candidates with a friendly disposition and an outgoing personality
Preferred experience with report-generating software, such as Pentaho
Knowledge of the metric system, multi-currency transactions, time zones, and geography

We regret that only shortlisted candidates will be notified.

Registration No.: R23113629 (Elvin Lee Zhen Yan )

Recruitment Licence: 12C5051

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