[ref. q18238804] Sales Support Executive
Woodlands Full-time
SALES SUPPORT EXECUTIVE – ORDER FULFILMENT
Reporting to: Head of Sales & MarketingDepartment: Sales
Job Summary:This role is essential to ensuring smooth operations across sales administration, customer service, e-commerce fulfilment, and general office administration. The Sales Administration & Customer Service Executive will manage order fulfilment, logistics, customer inquiries, and warehouse coordination while supporting e-commerce and general administrative tasks as needed.
The ideal candidate will possess excellent organizational skills, a strong customer service orientation, and the ability to work both independently and collaboratively across teams.
Key Responsibilities:
Sales Administration & Customer Service Function- Oversee daily order fulfilment, including inventory management and logistics coordination.
- Manage and coordinate delivery operations and delivery appointments with customers.
- Handle daily delivery scheduling and assignments for the company’s logistics fleet.
- Respond to customer inquiries and provide post-delivery support.
- Process corporate sales orders and post sales and inventory adjustment entries as required.
- Coordinate stock replenishment for both warehouse and retail locations.
- Manage showroom display supply and track furniture on loan.
- Collaborate closely with the retail and sales teams to support all sales-related matters.
- Identify and implement process improvements, working with the technology team to enhance efficiency.
- Perform all required filing and documentation for sales administration tasks.
- Work independently with minimal supervision and meet assigned deadlines.
- Identify areas for operational improvement and collaborate with the technology team to implement changes.
- Complete assigned tasks independently, ensuring adherence to deadlines.
- Provide coverage for Sales Admin colleagues during absences.
- Handle incoming phone calls and customer inquiries.
- Perform data entry and manage digital filing systems.
- Assist company directors with ad-hoc duties as assigned.
Qualifications and Skills:
- Proven experience in sales administration, customer service, or a related field.
- Strong coordination skills, especially for logistics and inventory management.
- Familiarity with e-commerce platforms and order fulfilment processes.
- Proficiency in data entry and managing digital filing systems.
- Customer-oriented with excellent communication skills.
- Ability to identify process improvements and work collaboratively with technical teams.
- Self-motivated, detail-oriented, and capable of working with minimal supervision.
Preferred Experience:
- 2+ years of experience in sales administration, customer service, or a similar role.
- Prior experience with logistics coordination and e-commerce order management.
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