[ref. s6470820] Bukit Merah - Network Engineer

The incumbent performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets the satisfaction of the Company and end users. The incumbent also provides direction, information and recommendations on network configurations and installations.

• Prepare for the commission, de-commissioning and tech refresh of network devices
• Facilitate in problem solving and collaboration and provide a fast break-fix solution and service
• Ensures network platform is functioning properly at the customer site. Maintain the availability of network operations including network related incident and change management in accordance with stipulated Service Level Agreements
• Provide preventive maintenance such as patching and firmware updates for network devices
• Ensure network infrastructure complies with security policies
• Prepare and maintain assets to ensure availability and update of capacity reports
• Update process and procedural documents
• Analyze helpdesk (Level 1 support) / via phone or email requests promptly and provide solutions, follow-up on helpdesk for technical support on all Business Unit Products and Solutions
• Support and assist in product/solution demonstrations, proof of concepts and installation for customers & resellers
• Understand customer’s production support problems, recommends solutions to meet their needs, and ensures high level of customer's satisfaction
• Stay abreast of product roadmap as well as understanding the scenarios, features and functions within each of the products and how these are applied to address business and technical problems. This includes interacting with distributors/vendors on an on-going basis to stay current.
• Prepare for meetings and tailoring communications to address business needs of customers as part of the post sales process.
• Any other ad-hoc duties as required or assigned

Job requirements:

• Bachelor’s degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT, Engineering or its equivalent.
• Good knowledge of the following, but not limited to:
• Firewall technologies (high availability, virtual firewall concept)
• IP load balancer
• Campus Network Design, Distribution and core switches, Wireless
• Network Access Control
• Router configuration (high availability)
• LAN and WAN administration
• At least 3 years of experience in network support, implementation and management, including proficiency in troubleshooting major brands such as Cisco, Alcatel Lucent, Palo Alto, Checkpoint, Aruba etc.
• Familiarization with Cisco technologies such as Digital Network Architecture (DNA), Application Centric Infrastructure (ACI) is a plus.
• Certificate in CCNA is a must and CCNP and ITIL certification is preferred.
• Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective.
• Strong analytical and problem-solving skills, combined with ability to provide quick resolution to problems.
• Excellent interpersonal relationship building skills.
• Excellent presentation skills as well as verbal and written communications skills, with ability to communicate technical and business information to widely varied audiences.
• Ability to work independently with minimum supervision and under tight schedule / pressure
• Broad awareness of industry technical architecture, emerging technologies and best practices with sufficient knowledge to determine what is and is not possible.

Understanding of network implementation in Cloud environment (e.g. AWS, Azure) is a plus.