Service Technician

About the Role

We are looking for a skilled Service Technician to join our team. In this role, you will service, maintain, troubleshoot, and install complete security systems, including wiring, in line with client requirements and Northland Controls’ documented standards.

This position requires technical expertise, strong communication skills, and the ability to work both independently and collaboratively. You will be a vital link in ensuring our clients’ systems run smoothly, safely, and efficiently.

• Perform service calls, preventative maintenance, and routine inspections to identify, troubleshoot, and resolve system faults.
• Provide both phone and onsite technical support to clients and colleagues.
• Test equipment after installation/termination to ensure system performance.
• Accurately complete and log paperwork, including vehicle logs, timecards, and service requests.
• Maintain detailed records of customer requests, work performed, job numbers, and timelines.
• Report project status, delays, or changes to the Service Manager/Program Manager.
• Partner with Commissioning and Systems Engineers to resolve faults and ensure compliance.
• Support complete job closeout and turnover to the client and service department.
• Work in compliance with Northland’s Safety Manual to ensure safety at all times.
• Provide regular verbal and written updates to service operators, AEs, and relevant stakeholders.
• Liaise with assigned Application Engineers, vendors, local service partners, and GSOC for coordination.
• Support preventative maintenance activities by creating documentation, remotely assisting field technicians, and completing reports to closeout.

• Minimum 4 years of experience in security installations, servicing, or system design.
• Strong IT and networking knowledge.
• Hands-on experience with systems such as Lenel, CCure, and Genetec.
• Proven ability to lead third parties and coordinate with diverse stakeholders.
• Valid driver’s license.
• Strong problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Excellent written and verbal communication.
• Highly organized with attention to detail.
• Customer-focused with outstanding service delivery.

• Travel: May be required based on client needs.
• Work Authorization: Must be authorized to work in country of employment.