Luxury Store Sales Manager

Company Story

We believe lab grown diamonds represent the future of luxury jewellery, offering beauty, purity and sustainability without compromise, and we are dedicated to presenting these stones to the global stage for modern consumers who value ethical and meticulously crafted luxury.

Beginning our journey in Singapore and Southeast Asia, we continue to expand into the Middle East and international markets, sharing our refined designs with customers worldwide. Our flagship showroom at Far East Plaza in Orchard embodies contemporary luxury, elegance and personalised service at the heart of one of Singapore’s most recognised luxury retail destinations.

Job Scope

• Provide professional sales service, introduce jewellery products, and assist customers in making purchase decisions.
• Maintain store presentation at all times including product display, cleanliness, packaging, and stock arrangement.
• Support store promotions, customer engagement activities, and daily retail operations.
• Assist with basic inventory updates, stock checks, and product handling.

• Learn essential diamond and gemstone knowledge including sourcing, certification, craftsmanship, and quality standards.
• Assist with preparing quotations, offering styling advice, and following up with customers.
• Ensure customers receive a premium, personalised shopping experience.

• Support simple content creation such as product photos, short videos, and social media assistance.
• Assist with Instagram, Facebook, TikTok, and WeChat postings when needed.
• If applicable, support Xiaohongshu or other Chinese content.

• Standard hours: 11 am to 8 pm, including a 1-hour meal break.
• Ability to work on weekends and public holidays as part of the retail schedule.
• 1 off day per week, usually on a weekday.
• Flexibility may be required during promotional events or busy periods.

• Min Bachelor degree or equivalent.
• Passionate about luxury jewellery, customer service, and retail sales.
• Strong communication and interpersonal skills; confident interacting with customers.
• Professional, well-groomed, and able to represent a luxury brand image.
• Responsible, punctual, and able to work independently and as part of a small team.
• Proficient in English; Chinese language ability is a bonus for serving Mandarin-speaking customers.
• Basic computer literacy and comfort using social media platforms.
• Previous retail or customer service experience is an advantage but not required; training will be provided.