GRIT: Global Consumer Financial Services, Consumer Secured Lending, Customer Care Unit - Geylang
Why Join
Be a vital part of OCBC’s commitment to our customers. As a Customer Care Associate, you’ll directly impact customer loyalty and satisfaction within our Consumer Secured Lending team. You’ll gain valuable experience in a fast-paced environment, building your skills in customer service, mortgage loan processing, and regulatory compliance – all while contributing to the success of Singapore’s longest established bank.
How you succeed
Success in this role hinges on your dedication to providing excellent service and your ability to quickly learn and adapt. You’ll need to be detail-oriented, ensuring accuracy in processing requests and adhering to compliance guidelines. Proactively anticipating customer needs and collaborating effectively with colleagues will be key to driving positive outcomes and building lasting relationships.
What you do
You’ll be responsible for:
- Processing mortgage repricing applications efficiently and accurately.
- Responding promptly to all customer service requests related to credit facility repricing.
- Contributing to initiatives that enhance customer loyalty and retention.
- Maintaining consistently high service quality in all interactions.
- Ensuring full adherence to OCBC’s compliance and regulatory standards.
Who you work with
Global Consumer Financial Services (GCFS) is all about helping consumers get what they want from life. It’s a broad ambition. So, the team offer an equally wide range of services. From branch to premier banking and everything in-between. That’s a lot to get your teeth into and many career paths to follow.And you’ll be doing it all while learning from the best in an award-winning environment. You will be part of the Consumer Secured Lending - Customer Care Unit.
Who you are- A recent graduate from a Polytechnic or University with a diploma or degree in the relevant field.
- Customer oriented, with strong interpersonal, written, and verbal communication skills.
- Responsible, driven, confident, and self-motivated.
- Able to work effectively both independently and as part of a team.
- Possess sharp analytical skills and a keen eye for detail.
Learning Objectives
This role will provide you with:
- In-depth knowledge of mortgage loan products and processes.
- Hands-on experience in delivering high-quality customer service.
- Exposure to strategies and techniques for increasing customer loyalty.
Who we are
As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.
Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.
We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.Your Opportunity Starts Here.
What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values.Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.