Operations Executive - Toa Payoh

• Job Description

St John’s Home for Elderly Persons is a Residential Home under the Ministry of Social and Family Affairs (MSF). We have been providing quality and compassionate care to seniors for over 60 years and will be transiting to a 174-bed Nursing Home under Ministry of Health in 2026.

Job Summary:

The role includes regulatory compliance, vendor supervision and management, and assisting Head Operations to draft and review SOP, Business Continuity Plans (BCPs) and operational policies.

Key Responsibilities:

1. Facility Upgrading & Renovations

• Supervise contractors for facility upgrading projects and renovations, ensuring quality and compliance with regulatory standards.
• Ensure projects are executed according to approved plans, budgets, and timelines.
• Conduct quality checks and compliance audits during and post-renovation.
• Address and resolve project challenges, minimising impact on daily operations.

1. Facility Operations & Maintenance

• Oversee daily facility operations, ensuring functionality and efficiency.
• Manage preventive and corrective maintenance for building systems (ACMV, electrical, plumbing, pools, lifts etc.).
• Conduct regular inspections to ensure compliance with safety and operational standards.
• Coordinate repairs, upgrades, and renovations, minimising disruptions to residents, visitors and operations.
• Supervise contractors, ensuring adherence to timelines, budgets, compliance, safety regulations and quality standards.

1. Vendor Management

• Oversee and coordinate outsourced service providers, such as fire safety, landscaping, pest control, etc.
• Ensure vendors adhere to quality standards, compliance, and cost-effectiveness.
• Conduct periodic reviews to assess vendor performance and service efficiency based on performance matrix.

1. Security, Safety & Regulatory Compliance

• Assist Head Operations to draft and review operational policies.
• Ensure compliance with emergency response plans, fire safety regulations and other operational SOPs, BCPs, including conducting training and drills.

1. Other Duties

• Perform any other duties as assigned by Management Committee, Chief Executive Officer and Head of Operations.

Skills:

• Facilities Management Expertise – Understanding of ACMV, electrical, plumbing, lifts, pools, and general building systems.
• Project Management – Ability to oversee renovations and upgrading projects, ensuring adherence to timelines and budgets.
• Vendor & Contract Management – Negotiation skills to supervise and manage outsourced service providers and ensure cost-effectiveness.
• Regulatory Compliance – Knowledge of fire safety, emergency response plans, and operational SOPs/BCPs.
• Security & Safety Oversight – Experience in managing access control systems, CCTV monitoring, and safety protocols.
• Problem-Solving & Decision-Making – Ability to address challenges and implement effective solutions.
• Communication & Stakeholder Coordination – Strong interpersonal skills to liaise with vendors and internal teams.

Qualifications:

• Diploma in Facilities Management, Engineering, Business Administration, or a related field.
• Certifications in Workplace Safety & Health (WSH), Fire Safety Management, or ACMV systems (preferred).
• 3 to 5 years experience in facility operations, maintenance, and project management.