Regional Technical Support Engineer (Medical Products) - Bukit Merah

apartmentCanon placeBukit Merah scheduleFull-time calendar_month28/6/25

Job Description:

Technically skilled and highly motivated person with specialization in biomedical engineering or experience working with medical devices to join our expanding team. This role demands a strong background in computer networking, healthcare technologies, and regulatory compliance, with a focus on supporting both pre-sales and post-sales activities – competency, consultancy, implementation, maintenance, and management of the distribution – across diverse markets in South and Southeast Asia.

Travel required across South and Southeast Asia.

Key Responsibilities:

Technical Support & Deployment:

Install, calibrate, and maintain advanced medical devices across various clinical settings. Troubleshoot hardware/software and networking issues related to medical device systems.

Computer Networking:

Set up and manage local and remote network configurations for integrated systems and solution. Collaborate with hospital IT teams to ensure secure and compliant system integration.

Partner & Principal Management:

Serve as a technical liaison between the company, regional partners, and global OEM principals. Support training, coordinate deployments, and assist in resolving technical escalations.

Regulatory & Compliance Oversight:

Ensure all medical device installations and services adhere to local and international regulatory standards (e.g., CE, FDA, SS620 and local regulatory requirements). Assist in documentation for regulatory submissions and audits.

Project Coordination:

Lead or support regional projects, including product launches, demos, and customer onboarding. Ensure timely execution and customer satisfaction.

Training, Education & Competency Management:

Conduct hands-on training for clinical users, technicians, and partners. Develop user guides, SOPs, and training material tailored to regional needs.

Qualifications & Experience:

Bachelor’s degree in Biomedical Engineering, Electronics, Computer Science, or a related field
3–6 years of experience in medical devices or related healthcare technologies
Proficiency in computer networking (TCP/IP, VPN, firewalls, DICOM or HL7 EMR and HIS etc.)
Familiarity with regulatory standards in the medical device industry (e.g., ISO 13485, IEC 60601, SS620)
Experience working with or managing distribution partners and OEM principals
Willingness to travel extensively across South and Southeast Asia
Strong communication, organizational, and interpersonal skills

Preferred Experiences:

Experience with EMR/PACS integration
Prior experience working with ophthalmic device brands (e.g., Zeiss, Haag-Streit, Topcon, Nidek, etc.)
Possesses cross-cultural awareness
Knowledge of cybersecurity standards in healthcare settings

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