Assistant Manager – IT Infrastructure & Security (PRIT) - Bukit Merah

We are looking for a proactive and experienced Assistant Manager – IT Infrastructure & Security to support the Infrastructure and Security Manager in overseeing the organization’s on-premise and cloud IT environment. This includes servers, desktops, business applications, Office 365, SharePoint/OneDrive, Azure Cloud Services, and the daily IT operations.

This is a hands-on role that requires strong technical expertise and the ability to manage infrastructure performance, ensure system stability, and support evolving business requirements.

Key Responsibilities:

1. Infrastructure & System Administration

• Oversee the performance and optimization of servers and applications to ensure system scalability and reliability.
• Perform routine maintenance, system monitoring, and timely troubleshooting of technical issues.
• Design and implement solutions to resolve network and application errors.

1. Technical Support & Monitoring

• Provide day-to-day support for production environments and ensure quick resolution of technical problems.
• Serve as a Subject Matter Expert (SME) in IT infrastructure, participating in incident response, change management, and project implementation.

1. Cloud & Network Management

• Manage cloud platforms including Office 365 and Azure Cloud Services.
• Maintain and support network infrastructure including routers, switches, and internet services.

1. Cybersecurity & Compliance

• Apply best practices for cybersecurity and ensure compliance with relevant frameworks such as ISO 27000.
• Ensure all system documentation is updated and aligned with internal policies.

1. Vendor & Procurement Management

• Evaluate IT proposals and quotations to ensure alignment with technical and budgetary requirements.
• Source hardware/software, manage vendor relationships, and track maintenance agreements.

1. User Support & Training

• Provide technical guidance and support to users across the organization.
• Deliver user training and ensure systems are effectively utilized.

1. IT Strategy & Continuous Improvement

• Assess IT systems to ensure cost-efficiency and compatibility with organizational goals.
• Recommend improvements to current practices and manage capacity planning for IT assets.

1. Documentation & Quality Control

• Maintain accurate records, including documentation for internal quality audits.
• Ensure compliance with standards for document storage, identification, and disposal.

1. Team Collaboration & Business Continuity

• Support internal knowledge-sharing and cover duties of team members during their absence to ensure operational continuity.
• Perform other duties as assigned to support IT operations.
• Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394

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