Customer service officer

apartmentAgeless Wellness placeBukit Merah scheduleFull-time calendar_month 

Customer Service Officer (Aesthetics Clinic)

Responsibilities:

  • Deliver good customer service through professional and timely response to enquiries via phone calls, emails, social media etc;
  • Assist callers with matters e.g. appointment scheduling and general enquiries and provide assistance whenever needed;
  • Coordinate with other departments to ensure requests are followed up and resolved promptly
  • Provide administrative support in all aspects of operations and patient care, including reception & registration, process flow, record keeping, answering phone calls and others;
  • Prepare and maintain daily, weekly and monthly reports;
  • Clinic housekeeping;
  • Establishing good rapport with patients and corporate clients and following up on their requirements; Maintenance of service and professional standards.
  • Other ad-hoc tasks as requested by the superior.
Requirements
  • A minimum of at least a GCE 'N' Levels
  • Preferably 1 year of relevant healthcare or clinic working experience Portray good interpersonal and communication skills
  • Organized, meticulous, and detail-oriented Passionate for customer service
  • Willing to work on a 5.5-day work week
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