Customer service officer

Customer Service Officer (Aesthetics Clinic)

Responsibilities:

• Deliver good customer service through professional and timely response to enquiries via phone calls, emails, social media etc;
• Assist callers with matters e.g. appointment scheduling and general enquiries and provide assistance whenever needed;
• Coordinate with other departments to ensure requests are followed up and resolved promptly
• Provide administrative support in all aspects of operations and patient care, including reception & registration, process flow, record keeping, answering phone calls and others;
• Prepare and maintain daily, weekly and monthly reports;
• Clinic housekeeping;
• Establishing good rapport with patients and corporate clients and following up on their requirements; Maintenance of service and professional standards.
• Other ad-hoc tasks as requested by the superior.

• A minimum of at least a GCE 'N' Levels
• Preferably 1 year of relevant healthcare or clinic working experience Portray good interpersonal and communication skills
• Organized, meticulous, and detail-oriented Passionate for customer service
• Willing to work on a 5.5-day work week