Desktop Support Engineer
Job Description
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform follow-up with vendor on replacement of hardware.
Perform asset management & update asset records.
Perform user account management (eg. Create password, reset & delete)
Perform local server administration to facilitate software distribution & patch management service.
Manage client platform implementation / upgrade project.
Ensure service level meet requirement.Propose and implement action plan when required.
Established facility management standards/best practices to ensure operation consistency across project / facility management teams
Support hardware refresh cycles and device replacement
Participate in device migration initiatives
Support migration scheduling, user communications, and post-migration validation
Ideal candidate should possess the following:
Diploma/ Degree in Information Technology, Electrical / Electronic, Information Systems or equivalent discipline
3 5 years of relevant working experience in desktop support skills in Microsoft Operating Systems, Microsoft Office, Outlook and desktop productivity tools
Good project management and analytical skills with the ability to manage multiple priorities within targeted time-frames and maintaining high levels of professionalism at all times
Good customer service skills
Resourceful, independent, responsive and pro-active.
Excellent written, verbal communication and presentation skills with the ability to effectively communicate with all levels.
Ability to build and maintain positive working relationships across projects, control teams & customers.