Assistant Manager - Logistics & Fulfilment Operations

Assistant Manager – Logistics & Fulfilment Operations

Airpak Express Pte Ltd

Role Overview

The successful candidate will be hands-on, adaptable, and capable of balancing operational supervision with customer engagement.

• Operations Management: Oversee and manage day-to-day logistics and fulfilment operations, ensuring smooth workflow and timely service delivery.
• Customer Engagement: Serve as the primary point of contact for all customer enquiries, manage relationships, and attend meetings to discuss operational requirements and improvements.
• Inventory Control: Monitor and manage inventory levels, ensuring accuracy and availability.
• Team Management: Supervise Logistics Assistants, conduct weekly team meetings, provide guidance, and deliver performance feedback.
• Resource Planning: Plan and allocate manpower effectively for daily operations, campaigns, and peak seasons.
• Reporting & Billing: Prepare monthly KPI performance reports, and ensure accurate, timely issuance of invoices to Finance and customers.
• System Supervision: Act as Super User for the Warehouse Management System (WMS), supporting and training the team.
• Operational Support: Assist with packing and other fulfilment tasks when required to meet customer demands.
• Continuous Improvement: Identify and implement process improvements to enhance efficiency and service quality.
• Other Duties: Undertake any other responsibilities assigned by management to support the company’s objectives.

• Diploma/Degree in Logistics, Supply Chain, Business, or related field.
• At least 3–5 years of relevant experience in logistics, fulfilment, or warehouse operations, with supervisory responsibilities.
• Strong knowledge of warehouse processes, inventory management, and fulfilment workflows.
• Proficiency in Warehouse Management Systems (WMS) and MS Office applications.
• Excellent communication and interpersonal skills, with experience in customer-facing roles.
• Hands-on, resourceful, and able to work under pressure in fast-paced environments.
• Strong leadership skills with the ability to coach and motivate a team.
• Flexible and willing to support ground operations when necessary.

• Dynamic and collaborative working environment.
• Opportunities for career growth and professional development.
• Exposure to regional logistics and fulfilment operations.