IT Support Engineer - Toa Payoh
About Skubbs Group
Skubbs Group is a Singapore-based digital group comprising:
Skubbs Private Limited, serving large organizations with bespoke digital transformation solutions (mobile apps, enterprise systems, AI-powered platforms).
The Support Station (TSS), focused on fast, effective turnkey solutions for SMEs, including websites, CRM, marketing automation, and more.
We've worked with both established enterprises and SMEs on projects often aligned with local digitization initiatives. Our team includes certified consultants experienced in business strategy and digital transformation enabling clients to better understand and navigate available support schemes.
About the Role
We are looking for a Support Engineer with strong application support experience complemented by desktop and network troubleshooting skills. This role requires both technical expertise and the ability to confidently engage with clients—understanding issues, articulating solutions clearly, and ensuring timely resolution.
The ideal candidate is a problem-solver who can balance technical depth with excellent communication skills, providing both proactive support and responsive service.
Key Responsibilities- Provide technical support for business-critical applications, including troubleshooting, configuration, and maintenance.
- Assist with desktop and network-related issues such as workstation setup, system updates, connectivity problems, and basic network troubleshooting.
- Act as a direct point of contact for client technical issues—listening actively, clarifying problems, and explaining resolutions in clear, non-technical terms.
- Work with internal engineering and product teams to escalate complex issues and follow through until resolution.
- Document troubleshooting processes, fixes, and known issues for future reference in the knowledge base.
- Monitor system alerts and proactively identify potential application or network issues.
- Assist in testing, deployment, and updates of new applications or system enhancements.
- Collaborate with clients and internal teams to continuously improve support quality and service delivery.
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent work experience).
- At least 2–4 years’ experience in a support engineer, application support, or IT helpdesk role.
- Strong background in application support (ERP, CRM, or similar business applications).
- Hands-on experience in desktop support (Windows/macOS) and network basics (TCP/IP, VPN, firewalls, routers, switches).
- Proficiency with troubleshooting tools, ticketing systems, and remote support platforms.
- Excellent communication skills: able to articulate technical issues clearly to clients and internal stakeholders.
- Strong problem-solving ability, with a structured and analytical approach to issue resolution.
- Customer-oriented, patient, and capable of managing multiple support requests.
- Familiarity with cloud environments (AWS, Azure, GCP).
- Knowledge of scripting/automation (e.g., PowerShell, Python, Bash).
- Relevant certifications (ITIL, CompTIA Network+/A+, Microsoft Certified, etc.).
- Prior experience in client-facing support roles.