Assistant Manager Customer Service (Automotive / Automobile / Aftersales) - Toa Payoh - ref. h6520703

• Basic $4,500 - $6,000 + VB
• Working location: Ubi
• Working Days: 5.5 days (alternate Saturday)
• Working Hours: 8.30am – 6.00pm / 8.30am – 12.30pm

• Aftersales Customer Service
• Manage daily customer service operations, ensuring smooth processes and high service quality.
• Guide and support the team, providing regular feedback to maintain performance standards.
• Ensure compliance with company policies and service procedures.
• Customer Satisfaction Management
• Work closely with the Aftersales team to define service goals and KPIs (e.g., survey scores, response times, participation rates).
• Conduct Customer Experience Surveys (CEM) via the principal’s online platform.
• Review and analyze feedback, coordinating follow-ups with relevant teams.
• Complaint Handling & Service Improvement
• Handle and resolve customer complaints in a timely and professional manner.
• Analyze complaint trends and service data to recommend improvements.
• Support the Service Manager in implementing customer service enhancement initiatives.
• Identify root causes of customer dissatisfaction and propose long-term solutions.
• Represent the company in meetings with customers to resolve complex issues.
• Serve as a single point of contact for complaints involving multiple departments.
• Other ad hoc duties as assigned.

Job Requirements:

• Minimum 3 years of experience in customer service, aftersales support, or customer experience roles, preferably in the Automotive / Automobile Industry.

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492