Technical Support Engineer

Technical Support Engineer

Job Description:

1. Provide technical support and communication to customers, including issue diagnosis, troubleshooting, and on-site resolution;
2. Responsible for equipment installation, commissioning, system upgrades, and performance optimization;
3. Conduct market and technology research to stay current with industry trends and support product improvement;
4. Deliver professional training to customers on equipment operation and maintenance procedures;
5. Propose solutions to reduce costs and support the factory in cost-optimization initiatives;
6. Participate in additional projects as assigned by the company, including global technical service support.

Job Requirements:

1. Bachelor’s degree or above in engineering, electronics, mechanics, or related technical fields;
2. Familiar with semiconductor manufacturing processes; 1–3+ years of working experience in a semiconductor fab or with a semiconductor equipment supplier. Hands-on process or application experience is a plus;
3. Experience with semiconductor metrology and inspection equipment is strongly preferred; experience in equipment maintenance or field service is a plus;
4. Strong teamwork and communication skills, with a proactive and solution-oriented mindset;
5. Willingness and ability to travel frequently for overseas technical support (e.g., South Korea, Southeast Asia);
6. Proficiency in Mandarin and English is required; Korean language skills are highly preferred for supporting Korean customers.