Lead (Student Care & Development) - Toa Payoh

Job Scope:

• Champion student wellbeing by leading and implementing initiatives that promote holistic care and personal growth.
• Be a trusted first point of contact for students, proactively identifying needs, providing early support, and connecting them to specialised services when needed.
• Create engaging programmes and campaigns that strengthen students’ mental, emotional, and social resilience.
• Stay connected with students’ voices through feedback, data insights, and collaboration with student leaders, ensuring initiatives remain relevant and impactful.
• Build strong partnerships with faculty, advisors, and university offices (e.g. Student Affairs, Counselling Services) to provide a seamless network of support.
• Foster a caring, inclusive culture where every student feels a sense of belonging at MSE.
• Empower students for the future by supporting career planning and post-graduation readiness.
• Nurture student life and leadership by guiding MSE student clubs and peer tutoring programmes.
• Ensure fairness and inclusivity by managing leave applications, disciplinary cases, and continuous assessment processes, including arrangements for students with specific learning or support requirements.
• Collaborate across the school to embed student care into broader initiatives and align with university-wide best practices.
• Drive impact and excellence by monitoring outcomes, reporting on KPIs, and continuously improving student care strategies.

Requirements:

• A Bachelor’s degree in Psychology, Social Work, Education, Counselling or related field.
• 6–8 years of relevant experience in student services, welfare, or pastoral care, with a strong track record of supporting student development.
• Student Support Expertise: Proven ability to monitor, follow up, and guide students’ progress, empowering them to succeed academically and prepare for their post-graduation journey.
• Student-Centred Mindset: Deep understanding of student needs and challenges, with the capability to design and implement impactful support initiatives.
• People Skills: Excellent communication, cultural sensitivity, and empathy, coupled with a genuine passion for student development and community building.
• Crisis Readiness: Prior training in counselling and crisis support is an advantage.

Reg. No.: R22110485