Customer Service Officer [Jurong East | 5 days | up to $2800] - LCYL
THE SUPREME HR ADVISORY PTE. LTD. Geylang Permanent
Customer Service Officer
- Working Hours: Monday - Friday (8am-5.30pm)
- Location: Teban Garden - Jurong East
- Salary : $2500 - $2800
- With AWS & Variable Bonus
- Manage inbound and outbound calls, emails, live chats, and other digital communication channels, ensuring all interactions are accurately logged in the CRM system.
- Handle and resolve customer complaints promptly, escalating issues when necessary and tracking Voice of Customer (VOC) feedback to improve service quality.
- Provide coaching and support to retail agents through regular training sessions, maintaining updated SOPs and onboarding materials.
- Monitor key performance indicators such as Customer Satisfaction Score (CSAT) and average handling time, prepare performance reports, and leverage insights to enhance service standards.
- Ensure strict compliance with PDPA and internal data privacy policies, maintain accurate records, and support audit requirements.
- With relevant working experience
- Min Diploma
Cheong Yeat Long | R25145358
The Supreme HR Advisory Pte Ltd | EA 14C7279
ADECCO PERSONNEL PTE LTDGeylang
The Opportunity
• This is an exciting opportunity to work for one of the leading banks.
• It is an opportunity for an experienced Customer Service Officer to join their team
The Job
• Deliver personalized service over the telephone to customers...
Geylang
About the role
This is a full-time Customer Service Officer position at Autoshield Pte Ltd, based in Aljunied. As a Customer Service Officer, you will be responsible for providing high-quality customer support and service to our clients.
You...
THE SUPREME HR ADVISORY PTE. LTD.Toa Payoh, 4 km from Geylang
Customer Service Officer
• Working Hours: Monday - Friday (8am-5.30pm)
• Location: Teban Garden - Jurong East
• Salary : $2500 - $2800
• With AWS & Variable Bonus
Job Responsibilities
• Manage inbound and outbound calls, emails, live chats...