Communications Manager, Global Impact

The Communications Manager (Senior Assistant Manager/Manager), Global Impact builds and operates an integrated internal-external communications platform that advances SGH’s Global Impact strategy, while aligning fully with SGH’s corporate communications standards.

• Co-develop an annual internal-external engagement and communications plan, outlining clearly the content pillars, key narratives and branding, and leverage enterprise channels and distribution network.
• Articulate the narrative and develop communications guidance and templated decks and materials.
• Demonstrate value of Global Impact initiatives to internal audiences by tailoring narrative and proof points.
• Plan and deliver a cadence across existing communications channels, including SGH Grapevine, intranet news, webinars and mailers, aligned to SGH Comms’ calendar and standards.
• Package cascade kits for key initiatives and enable content reuse across internal channels.
• Elicit staff input and departmental aspirations through multi-channel engagement, synthesise insights for GIO and leadership.
• Build a champions/liaison network across departments to share updates, surface opportunities, and co-create content.
• Position SGH’s Global Impact externally in alignment with SGH Comms’ direction and Amplifying Mindshare roadmap.
• Run owned channels: SGH Global Impact web pages, newsletters, social media channels. Co-produce with or partner SGH Communications Department for the SGH Hospital of the Future podcast with
• Commission and place thought leadership commentaries in global/public health journals, op-eds or longform for platforms like World Economic Forum Agenda, The Economist; policy briefs and case studies with SGH subject matter experts
• Secure speaker slots, convening opportunities, and content partnerships with multi-laterals, e.g. WHO, Asian Development Bank, ASEAN.
• Plan and execute inbound/outbound delegations including agendas, protocol, briefing packs and logistics in coordination with relevant departments.
• Deliver programme launches and seminar/webinars, capture and publish post-event assets and close the loop with notes and next-step communications.
• Represent SGH and GIO at working-level meetings with regional counterparts.
• Develop a monthly dashboard (web/social, media mentions or share of voice, podcast, downloads, enquiries)
• Contribute to brand-health efforts for priority Asian markets.
• Execute ad-hoc assignments as directed by GIO and CCO.

Job Requirements:

1. Educational / Professional Qualifications:

• Bachelor’s degree in communications, journalism, public/global health, international relations or a related field.
• Training or certification in content strategy, digital marketing and analytics, or project management is desirable.

1. Relevant Experience

• 6-8 years in integrated communications (internal + external) within healthcare, international development, or similarly complex settings.
• Proven editorial and channel management across web, newsletters, social media, experience coordinating podcasts/webinars/events.
• Ability to commission, edit and place thought leadership (e.g. commentaries, op-eds, policy briefs) in partnership with subject matter experts.
• Strong stakeholder management in a matrix reporting structure within an interdisciplinary team.
• Comfortable with measurement and dashboards (reach/engagement, media mentions/share of voice) and using insights to refine plans.
• Familiarity with Asia regional health context and multilateral platforms (e.g. WHO, ASEAN, ADB).
• Working knowledge of brand standards, approvals, and compliance.
• Experience mentoring junior contributors.

1. Personal Characteristics & Behaviours

• Highly organised and outcomes focused with ability to manage detail while keeping sight of the big picture, reliable under time pressure.
• Excellent writer and editor who produces decision-grade briefs, notes, and decks tailored to audience and channel.
• Self-directed and resourceful operator who navigates ambiguity, manages stakeholders well, and knows when to escalate.
• Diplomatic, culturally aware communicator who builds trust at the working level across clinical, corporate, and international stakeholders.
• Adept at using productivity and collaboration tools to improve efficiency without compromising accuracy.
• Values equity and inclusivity, with curiosity about global health contexts and sensitivities.