Customer Experience Officer, Contact Centre Agent - Bedok

The key duties and responsibilities of the role include (but are not limited to):

Responsibilities:

• Actively listen to customer concerns, identify their needs, provide accurate and helpful information. Building positive relationships through exceptional phone and email interactions.
• Document all customer interactions and maintain detailed call records.
• Adhere to company policies and procedures for call handling and customer service.
• Collaborate with internal departments and teammates to ensure timely resolution of all customer service inquiries.
• Effectively resolve customer queries and promptly escalate complex issues.
• Perform other ad-hoc duties as assigned.

Requirements:

• Minimum O level or equivalent qualification.
• Proficient in English and Mother Tongue
• Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Experience in a call centre environment (Highly Preferred).
• Excellent communication and interpersonal skills, both written and verbal, with a strong focus on active listening.
• Computer literate, proficient in MS Office Suite (Outlook, Teams, Excel, PowerPoint & Word)
• Ability to work independently and as part of a team.
• Ability to thrive in a fast-paced environment and meet deadlines effectively.
• Immediate or short notice start date a plus.