Customer Service Representative

About REKOOP: REKOOP is a sanctuary of wellness, offering a range of treatments from soothing spa services to holistic therapies like Reiki. We pride ourselves on providing exceptional customer service and a welcoming atmosphere where clients can unwind and rejuvenate.

Job Description: As a Customer Service Representative, you will be the first point of contact for our clients, ensuring they receive a warm welcome and excellent service throughout their visit. Your role is to address customer queries, provide information about our services, and assist with bookings.

Key Responsibilities:

• Customer Interaction: Greet clients warmly upon arrival and assist them with check-in procedures.
• Service Knowledge: Provide detailed information about our wellness packages, treatments, and holistic therapies.
• Query Resolution: Address and resolve customer inquiries, concerns, or complaints promptly and professionally.
• Booking Management: Handle appointment bookings, cancellations, and rescheduling with accuracy and efficiency.
• Feedback Collection: Gather client feedback to help improve service delivery and customer satisfaction.
• Administrative Support: Assist with day-to-day administrative tasks, including maintaining client records and processing payments.

Qualifications:

• Previous experience in customer service, preferably in the wellness, hospitality, or luxury sectors.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Friendly, empathetic, and patient demeanor.

• Competitive salary with benefits.
• Work in a peaceful environment dedicated to health and wellness.
• Opportunities for growth and development within the company.