Assistant Front Office Manager (Village Hotel Changi)
Company description:
Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection.We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.
Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).
Job description:
Responsibilities- Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
- Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
- Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
- Analyze trends, changing needs, and guests' expectations to proactively meet accommodations, services, and facility needs.
- Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
- Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
- Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
- Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
- Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
- Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
- Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
- Review departmental programs to support team development.
- Perform any other duties assigned by supervisors, carrying them out diligently and professionally..
- Minimum Diploma or Degree in Hospitality, Tourism, or related field.
- At least 3-5 years of Front Office experience, including 1-2 years in a supervisory role.
- Strong leadership, communication, and interpersonal skills.
- Service-oriented with the ability to support daily front office operations and guest satisfaction.
- Proficient in Opera PMS or other hotel front office systems.
- Hospitality certifications (e.g., CERT, service excellence, operations management, or leadership) are an advantage.
- Professional, well-groomed, and composed in all guest interactions.
Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.