Customer Service Officer (Corporate banking, Local bank, East, rotating shift!)

RecruitFirst is hiring! You will be outsourced to:

Working Hours: 5 days work week, rotating shift between 8am to 8pm

1st Shift - 8am to 5.30pm

2nd Shift - 9am to 6.30pm

3rd Shift - 9.30am to 7pm

4th Shift - 10.30am to 8pm

Salary: Up to $3,500 per month

Job Description:

• Handle inbound calls and email enquiries from corporate banking clients in a professional and timely manner.
• Assist clients with banking enquiries such as account-related requests, transaction status, online banking support, and service requests.
• Provide accurate information on corporate banking products, services, and procedures.
• Follow up on client requests and ensure issues are resolved within the required service turnaround time.
• Escalate complex cases or complaints to the relevant internal teams when necessary.
• Maintain accurate records of customer interactions and updates in the system.
• Work closely with internal departments to support client servicing needs.
• Ensure compliance with internal policies, regulatory requirements, and service quality standards.

Requirements:

• Diploma or Degree in Business, Banking, Finance, or a related field.
• Prior experience in customer service, contact centre, or banking operations is preferred.
• Good communication skills with the ability to handle calls and written correspondence professionally.
• Strong problem-solving and customer handling skills.
• Singaporeans only