Front Desk Executive

Job Responsibilities:

• Work with the front desk team to perform reception/concierge duties and support guest queries and VIPs in person, whats app, and via answering calls in a professional manner and according to the SOPs.
• To support all administration such as bookings, insurance, adding or updating profiles, and general uploading data into the centre operations system (MindBody Online) and third-party software systems as per the SOPs.
• To support operations with opening shift duties and closing day end sales and reports, as well as inventory as and when required.
• To have high product knowledge and support guests with purchase of products and services and highlight any promotions, in a friendly and professional manner.
• To assist with guest service recovery as and when needed.
• Work with the front desk team for site tours or ushering guests to various areas of the wellness centre for their treatment or class for an excellent and personalised guest experienced.
• To assist with the marketing, organisation, and co-ordination of special activities and events such as talks, events, workshops etc. for small or large groups.
• To assist with the organisation of the external corporate enquiries of all sizes and manage the logistics, centre availability, instructor availability, contracts, and client liaison.
• Ad hoc duties as assigned.

Requirements:

• Good in spoken and written English.
• Proven experience as a Front Desk Executive, Receptionist, or similar role.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., fax machines and printers).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and attitude.
• Ability to handle stressful situations calmly and efficiently.
• Customer service-oriented mindset.