Customer Service Executive - Office hour
Telistar Solutions Toa Payoh Full-time
Customer Service Executive
- Work location: Toa Payoh (Nearest MRT: Caldecott)
- Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
- Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
- Prepare billing for the completed Preventive Maintenance
- Generate Reports using excel ,vlookup and pivot table
- Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
- Any adhoc duties assigned by Team Lead from time to time.
- Possess good communication and interpersonal skills.
- At least 2 years of relevant experience
- Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)
- Able to multi-task in fast pace environment
- Positive attitude, the enthusiasm to learn and the ability to work in a team
Gebruder WeissToa Payoh
About the role
The Senior Customer Service Executive (Inside Sales) for Southeast Asia is responsible for managing customer accounts and supporting sales operations within the freight forwarding industry. The role ensures timely handling...
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• Working Hours: Mon – Fri/Sat 8.30am – 5.30pm
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Job Requirements
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