[ref. j26146100] Geylang - Principal Solution Architect

About You

You are passionate about technology and enjoy working closely with customers to solve real business problems. You take pride in identifying the right solutions and guiding organizations through the best approach to achieve their goals.

You lead by example, combining strong work ethic with the ability to engage and collaborate across teams and leadership levels. You will help define what excellence looks like for Solution Architects, mentoring others, driving impactful solutions, and fostering a culture of curiosity, ownership, and customer focus.

You are proactive and detail-oriented, with an astute business mind backed by strong technical expertise. You communicate clearly, establish best practices, and excel in public speaking with excellent customer presentation skills. Given the need to be an expert in our products, knowledge and experience of the cloud industry is essential.

• Collaborate with the sales team to identify and qualify business opportunities.
• Work with regional sales leaders to define go-to-market strategy, target segments, pipeline development, and conversion optimization.
• Deliver compelling demos of the platform that clearly address customer challenges and highlight unique value and differentiation.
• Lead technical discovery, gather requirements, design tailored solutions, address objections, and resolve technical blockers.
• Own the technical relationship with customers, including product briefings, RFP responses, proofs of concept, and coordination with technical resources.
• Advise customers on integration strategies, architecture, and implementation best practices.
• Represent the voice of the customer internally, advocating for enhancements and influencing roadmap priorities with Product and Engineering teams.
• Participate in solution architecture governance, reviewing designs, assessing risks, and suggesting improvements.
• Develop and maintain solution design documents, business requirement documents, configuration checklists, and handover materials.
• Introduce reusable blueprints, playbooks, and demo accelerators to improve solution delivery.
• Promote knowledge sharing and alignment within the Solution Architecture team.
• Help define the role of Solution Architecture in customer acquisition, growth, and long-term success.
• Travel as needed for critical customer engagements.

• Presales & Technical Discovery – Leading sessions to qualify opportunities and align solutions with business objectives.
• Solution Design & Value Communication – Creating tailored solution narratives and demos that articulate value and differentiation.
• Technical Leadership & Objection Handling – Providing architectural expertise to guide decision-making and address challenges.
• Cross-functional Collaboration – Working with product, engineering, sales, and customer success teams to drive outcomes.
• Architectural Governance – Defining and promoting scalable, reusable solution patterns and principles.
• Practice Development – Streamlining processes through automation, tooling, and reusable assets.
• Mentoring & Coaching – Guiding team growth through feedback and technical knowledge transfer.
• Knowledge Sharing & Enablement – Developing documentation, training, and best practice guides.
• Business Process Optimization – Analyzing workflows (onboarding, quoting, provisioning, billing) to improve efficiency.
• Platform Design Expertise – Building platforms for direct, marketplace, and channel-based sales models.
• E-commerce Integration & Fulfillment Automation – Integrating marketplaces and order workflows with vendor APIs for automated subscription lifecycle operations.
• Strong understanding of subscription business models, lifecycle management, pricing strategies, billing models, renewals, and proration.

• Excellent communicator, able to convey complex ideas to both technical and non-technical audiences.
• Proven leadership and ability to inspire high performance.
• Strong relationship-building skills with both customers and cross-functional teams.
• Experience engaging Director and C-level executives to influence strategic decisions.
• Ability to shape technical strategy in high-value opportunities.
• Resilient and adaptable in high-pressure environments.
• Quick learner of emerging technologies in the cloud and IT space.
• 8+ years in sales engineering or solution architecture, preferably in subscription-based SaaS, PaaS, and IaaS monetization.
• 8+ years of technical experience with cloud platforms, applications, and development tools.
• Bachelor’s degree in a technical field (advanced degree preferred).