IT Business Analyst - Hays

Key Responsibilities

1. Production Support & Issue Management

• Act as the main contact for day-to-day production support, working closely with Front Office, Back Office, Operations, Finance, and Risk teams to quickly resolve issues related to trade processing, settlement, and reconciliation.
• Conduct root cause analysis for recurring problems and collaborate with development and infrastructure teams to implement long-term fixes.
• Monitor system performance and transaction flows to proactively detect and mitigate operational risks.

1. Stakeholder Collaboration & Requirements Gathering

• Engage with regional offices and business units to collect detailed requirements for new initiatives or system upgrades.
• Convert business needs into clear functional specifications and use cases, ensuring consistency across global teams.
• Lead workshops, interviews, and walkthroughs to validate requirements and manage scope changes effectively.

1. Project Coordination & Delivery

• Work with project managers and technical teams to plan and deliver system enhancements and new features within set timelines and budgets.
• Participate in Agile or hybrid project activities such as sprint planning, daily stand-ups, and review meetings.
• Support User Acceptance Testing (UAT), coordinating with business users to ensure solutions meet expectations and regulatory standards.

1. Technical Development & System Expertise

• Contribute to system configuration, customization, and optimization to enhance application performance and usability.
• Apply technical skills in SQL, scripting, and integration platforms to assist in troubleshooting and system improvements.
• Collaborate with developers and QA teams to review design documents, testing strategies, and deployment plans.

• 3-5 years of relevant experience in financial institutions.
• Strong understanding of the trade lifecycle, including order placement, execution, booking, and settlement.
• Solid knowledge of financial instruments, especially FX, Fixed Income, Equities, and Derivatives (including Equity Middle Office and settlement processes).
• Proven ability to gather, analyse, and document business requirements.
• Proficiency in Power BI for data visualisation.
• Experience with SQL (Oracle/MSSQL) and Python (preferred).
• Familiarity with .NET, scripting languages, and Crystal Reports.
• Exposure to back-office settlement systems such as SWIFT, Omega CTM, and SunG.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Contact Number: +65 6027 2272