Outlet Supervisor - Geylang

Kenzen F&B Pte Ltd is hiring a Full time Outlet Supervisor role in Outram, Singapore. Apply now to be part of our team.

Job summary:

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Expected salary: $2,200 - $3,500 per month

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Job Description:

• Oversee the daily operations of the outlet for efficient operations
• Oversee both front and back of-house operations
• Assist in training of new employees as well as the continuous training of existing staff
• Provide exceptional customer service and lead staff to do the same
• Respond to customer complaints quickly and resolve them effectively
• Plan and assign daily workloads to team members
• Plan team members’ work schedules and compile timesheet
• Report on management regarding sales results and productivity
• Handle food and beverage preparation and ensure desired quality and standards are achieved
• Develop marketing strategies to improve sales and profitability
• Provide excellent service experience to all customers
• Handle all customer queries and feedback in a professional and timely manner
• Ensure that policies and standard operating procedures are strictly adhered to
• Guide and monitor the work performance of all staff
• Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
• Analyze and resolve problems in a timely and accurate manner
• Oversee purchasing to stay within budget
• Able to perform additional duties as requested by the Management as and when required

Job Requirement:

• Previous supervisory experience preferred in the hospitality or F&B industry.
• Ability to work in a fast-paced setting and independently
• Strong Multi-Tasking skills
• Customer-Centric
• The physical ability to remain standing for long periods
• Exceptional organizational, communication, and customer service skills
• Strong leadership skills, mature, outgoing & guest-oriented, good communication skills
• Strong sense of responsibility
• Able to work independently and withstand pressure
• A minimum of 2 years relevant experience at the supervisory level in the hospitality or F&B Industry
• Ability to perform flexi shifts, and able to work on weekends & public holidays.
• 6 days work week

Benefit:

• Staff Meal
• Staff Discount
• Birthday Voucher
• Uniform will be provided
• Sales Target Incentive