Telemarketing Specialist/Inside Sales representative - Bukit Merah
Who we are
Teva is a global pharmaceutical leader, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day.We offer a uniquely diverse portfolio of products and solutions for patients, and we have built a promising pipeline centred on our core therapeutic areas.
We are continually developing patient-centric solutions and significantly growing both our specialty and generic medicines business through investment in research and development, marketing, business development and innovation. This is how we improve health and enable people to live better, healthier lives.Join us on our journey of growth!
The opportunity
Teva is seeking a dedicated Telemarketing Specialist/Inside sales representative to join our team in a permanent capacity and make a meaningful impact. We are a global company so this would be a great opportunity to start a career with our company.
In this role, you will be responsible in contacting HCPs, Clinics by telephone to promote and sell goods and services, receive orders, gather information, verify details, and send the required details to the designated Distributor.
There is no cold calling, in this role you will be given your own portfolio of current clients to contact.
How you’ll spend your day- Contact HCPs and Clinics by telephone to promote products, services to upsell and cross sell products.
- Sell products to the customers over the phone.
- Identity sales opportunities to meet the needs of specific customers.
- Solicit orders for goods and services over the telephone.
- Explain the product or service to potential customers.
- Provide pricing details.
- Handle customer queries.
- Record customer details including reaction to the product or service offered, and details for transaction.
- Receive orders over the telephone and pass on to the designated Distributors.
- Schedule appointments for sales representatives to meet prospective customers where applicable.
- Conduct customer and marketing surveys (after appropriate approvals)
- Obtain contact details of potential customers from sources including telephone directories and purchased lists (after appropriate approvals)
- Answer telephone calls from potential customers who are responding to advertisements (in-bound calls)
- Contact customers to follow up on initial interaction.
- Analyse sales data, identify customer buying pattern and utilize the insight to assist customers and internal team members based on their experiences.
- Completed Secondary Education
- Minimum 1-2 years of relevant work experience in sales either over the phone or in person
- Understanding of Pharmaceutical products preferable
- Understand fundamental sales principles
- Fluent in English
- Excellent verbal and written communication skills
- Good influencing skills
- Demonstrate positive team dynamics through cooperation and networking.