Senior Retail Associate | 5-Day Shift | Up to $2,800 + Commission
About the Client
Our client is a well-established travel retail company with retail outlets located in key transport hubs such as airports and ferry terminals. They carry a wide range of well-known international brands in fashion, beauty, food, and convenience.The team is committed to delivering excellent customer service and creating a seamless shopping experience for travelers. This is a great opportunity for individuals who enjoy retail work and want to grow their careers in a fast-paced, customer-facing environment.
Who We’re Looking For
We are looking for passionate, service-oriented individuals with at least 3 years of retail experience to join as Senior Retail Associates. If you enjoy engaging with customers, supporting daily store operations, and building a career in retail, this could be the role for you.
Job Description
As a Senior Retail Associate, you’ll play a key role in supporting the daily operations at Singapore Changi airport and ferry terminal retail outlets. Your responsibilities include:
Sales & Customer Experience- Drive sales through upselling and cross-selling techniques
- Deliver excellent customer service using OSCAR techniques
- Address customer inquiries, complaints, refunds, and exchanges professionally
- Stay updated on product features, promotions, and retail trends
- Mentor and guide new team members on products, promotions, and brand standards
- Maintain a polished, professional image at all times
- Process transactions accurately and courteously
- Handle various payment methods efficiently
- Maintain accurate records of cash float and daily cash sheets
- Maintain cleanliness and organization of the store
- Ensure proper price labeling and attractive product displays
- Support stock receiving, transfers, packing, and inventory checks
- Conduct daily stock counts and flag any irregularities
- Assist in visual merchandising and provide feedback to the team
- Support store initiatives, promotional activities, and new setup requirements
- Assist in opening/closing procedures and register balancing
- Lead by example and support the team during peak periods
- Good communication and interpersonal skills
- Able to work under pressure during peak periods
- Passionate about retail with strong selling skills
- Fluent in English; additional language skills are an added advantage.
- Positive attitude and team player
- Basic computer skills
If you're passionate about retail and want to be part of a supportive team with room to grow, we’d love to hear from you. Apply now!
Sean Chi (R21103678)
Hey Rocket Pte Ltd (EA 21C0816)