Support Engineering Technical Manager - Bedok

Job description:

• Manages Field Service employees performing technical or specialist activities that are deployed at remote base locations, including customer or supplier facilities.
• Develops and executes customer support strategies and tactics to support customer commitments, gain competitive advantage, and foster business growth.
• Directs post-sale coordination of technical and administrative support activities including installation, troubleshooting, problem resolution, test, repair, engineering change improvements and preventive maintenance to be performed at the customer’s site.
• Develops and executes business plans, policies and procedures and develops organizational and technical strategies.
• Acquires and leverages resources, provides technical management of suppliers and leads process improvements.
• Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports.
• Provides oversight and approval of technical approaches, products and processes.
• Manages, develops and motivates employees.

Basic qualifications:

• Bachelor degree in Engineering
• 10 to 15 years of relevant experience with at least the last 5 years inside Boeing;
• Minimum of 3 years’ experience leading teams or projects