Client Relationship Manager / Senior Client Relationship Manager - Toa Payoh

Welcome to Brighter!

Ready to be part of a company that is not only leading the market, but transforming in the most exciting way? In Singapore, we are a team of experts who believe in building brighter futures for our clients and community by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and wellbeing.

At Mercer, we walk the talk:

• Voted #1 HR Consulting Company globally
• Recognized as Asset Consultant of the Year for 4 consecutive years by Asia Asset Management
• Named Best Employee Engagement Consultancy and Best Corporate Wellness Provider by Human Resources Online
• Great Package and Recognition Programs
• Energetic & flexible environment surrounded by supportive colleagues

Most importantly, we are committed to making your journey with us meaningful and fun.

Our passion is making a difference in people’s lives. For us, it’s not just a business — it’s a mission. Our more than 20,000 employees work every day to improve the health, wealth, and careers of more than 110 million people globally.

Mercer Marsh Benefits is seeking candidates for the following position based in the Singapore office:

Client Relationship Manager/ Senior Client Relationship Manager (Corporate Team)

We will count on you to:

• Plan and execute overall client strategy to ensure client retention and revenue growth of your assigned client’s portfolio.
• Understand your clients' guiding principles, business profile, risk exposures, requirements, expectations and to provide appropriate advice / recommendations on their insurance program and flexible benefits program.
• Present benchmarking data, claims analysis and provide relevant market trends / insights to clients as part of the renewal process.
• Adhere to peer review process to ensure high standard and accuracy of deliverables to clients.
• Manage the renewal process with clients seamlessly. Ensure all activities are in compliance with regulations and internal procedures, and the necessary documents are collected and placed with insurers.
• Check policy contracts, endorsements, invoices to ensure accuracy.
• Ensure prompt internal financial reporting and payment collection of insurance premium and/or fees from clients.
• Maintain collaborative relationships with colleagues from regional and local support teams working through tasks/requests/issues and ultimately providing value-add deliverables to clients.
• Recognize and capitalize upon revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources in line with budget target
• Cultivate effective long term relationships with key client decision makers. Frequently monitor political, management and other changes within client organizations to preserve and protect the Company's relationship with the client.
• Undertake any ad hoc duties / tasks that may be assigned.

What you need to have:

• Prior working experience in Employee Benefits segment within the Broking/Insurance industry.
• Strong domain knowledge, and client management experience in health and benefits consulting.
• Strong oral and written communication skills and presentation skills.
• Analytical, critical thinking, good interpersonal and problem solving skills.
• Global mindset with experience in working with a team environment across borders.
• MAS qualification is required for this role.

What makes you stand out:

• Proficient with MS Office (Outlook, Word, PowerPoint and Excel).
• Certificates in General Insurance and/or Health Insurance.
• General knowledge of Compensation & Benefit practices (employee benefit underwriting, health care management, flexible benefits and alternative funding).

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.