Customer Service Officer

Watchbook Pte Ltd is among the leading boutiques for the buying, selling, and trading of pre-owned luxury watches. We pride ourselves on professionalism, integrity, and exceptional service. As our business continues to grow, we are looking for a dedicated and customer-oriented Customer Service Officer to join our team.

• Handle watch purchasing, price negotiation, and customer enquiries.
• Manage servicing, repairs, protective film applications, and inventory.
• Assist with watch authentication and related documentation.
• Support sales and marketing through product photography, editing, and listings.
• Perform administrative and bookkeeping tasks.
• Liaise with the Virtual Assistant team and handle ad-hoc duties as required.

• Bachelor’s Degree or equivalent.
• Prior experience in the luxury watch or pawnshop industry is an advantage.
• Strong communication and interpersonal skills.
• Goal-oriented with the ability to work independently.
• Able to commit to retail hours (including weekends), 5 days per week.

• Safe and healthy working environment.
• Opportunities to learn and gain diverse skill sets.
• Visibility of work and recognition of contributions.
• Year-end bonuses and growth potential.