Geylang - Customer Service Representative (SAP SD)
Adecco Geylang Full-time
Adecco is partnering with an Italian multinational corporation specializing in performance additives and solutions for water treatment, lubricants, and oil & gas. We are looking for a Customer Service Representative to join the team!
The Opportunity
Adecco is partnering with an Italian multinational corporation specializing in performance additives and solutions for water treatment, lubricants, and oil & gas. We are looking for a Customer Service Representative to join the team!
This role acts as the central point for all customer interactions, primarily focuses on resolving customer issues and providing accurate product details efficiently. Strong internal coordination with departments like Logistics, Production, Sales, and Accounting is essential.This position is key to upholding strong customer relationships and operational effectiveness.
- Permanent, full time employment
- Location: Central region, Novena
- Working hours: Monday - Friday, 8.30am to 5.30pm
- Salary Package: up to $3500 basic + AWS
- Act as a link between plants and customers to ensure smooth flow of information both ways.
- Enter and process Sales Orders in SAP - SD Module following defined procedure.
- Coordinate with Production Planners to gather information on availability of goods.
- Coordinate with Logistics to gather information on ETAs to be passed onto customers.
- Generate invoices and coordinate internally to generate relevant documents to allow export / import in the destination countries.
- Acknowledging and coordinate internally to resolve customer complaints.
- Set-up in SAP of commissions' agreements and relevant settlement.
- At least 3 years of experience in order fulfillment
- Comfortable to work with colleagues in different time zones (HQ in Italy with 6 hours gap)
- Good communication internally and externally.
- Prepare your updated resume (please include your current salary package with a full breakdown such as base, incentives, annual wage supplement, etc.) and the expected package.
- Apply through this application or send your resume to [email protected] in MS Word Copy.
- We regret that only shortlisted candidates will be notified.
EA License No: 91C2918
Personnel Registration Number: R24121511
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