Director, Customer Identity Management
DHL Express - a company that connects people!
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Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities.DHL is dedicated to being a great place to work. Start YOUR career with DHL today!
Job Purpose
As Customer Identity Management Director, you will define, own, and continuously evolve DHL Express’ global Customer Identity and Access Management (CIAM) capability, ensuring it is secure, scalable, and aligned with business and customer needs.
You will shape the broader DCS Platforms strategy, act as an enterprise thought leader in identity and access management, and provide global leadership across operations in over 220 countries, supporting digital channels that manage millions of authentication flows daily.
We're looking for a Customer Identity Management Director to be based in Singapore, Prague, or Kuala Lumpur.
How will you contribute to the success of DHL?- Lead the DCS Technology Maturity Assessment and drive continuous improvement.
- Champion security by design principles and seamless digital identity experiences using modern authentication, authorization, and orchestrated customer journeys.
- Lead global delivery teams to execute complex, multi regional initiatives with transparency, accountability, and measurable performance.
- Oversee the full product lifecycle: define requirements, guide solution design, govern engineering execution, and support high quality global deployments.
- Maintain a multi year Customer Identity Management roadmap aligned with global strategy and business priorities.
- Ensure global platforms achieve high availability, resilience, scalability, and compliance with evolving security and regulatory standards (including GDPR and data residency).
- Drive comprehensive platform governance, including cost management, vendor relationships, performance metrics, and risk mitigation.
- Oversee foundational identity services, login journeys, account lifecycle management, API identity integrations, and customer data orchestration.
- Collaborate with regions, product teams, security, and enterprise architecture to ensure harmonized global implementation.
- Promote reusability, standardized patterns, shared services, and platform consolidation across the enterprise.
- Champion experimentation, observability, modern engineering practices, and DevSecOps maturity.
- Lead and inspire a community of engineers, architects, and product managers, fostering innovation, operational excellence, and continuous improvement.
- 15 years’ experience, including senior leadership experience in enterprise IT, digital platforms, and large scale global programme delivery.
- Advanced degree in Computer Science, Information Systems, or related field; PMI/Prince2 and ITIL certifications preferred.
- Strong expertise in Customer Identity Management platforms (e.g. Ping, ForgeRock, Azure AD B2C, Okta) and modern identity protocols.
- Proven experience leading multinational teams in complex stakeholder environments.
- Solid understanding of digital customer platforms, API ecosystems, and integration patterns.
- Demonstrated strategic thinking, leadership maturity, and customer centric mindset.
- Excellent communication skills with the ability to engage both technical and non technical audiences.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.