Customer Service Officer

apartmentGain City Group placeAng Mo Kio scheduleFull-time calendar_month29/5/26

ABOUT GAIN CITY

At Gain City, we’ve been delivering trusted expertise and quality solutions in consumer electronics, air-conditioning, and home appliances since 1981. As a household name in Singapore, we take pride in our strong customer focus, innovative spirit, and commitment to service excellence.

With a dynamic workforce and a network of stores and service centres islandwide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership, and make a real impact.

ABOUT THE ROLE

The Customer Service Officer will mainly support all campaigns focusing on the new audience segment of group buy projects and to build a community within the audience segment. The project aims to provide necessary appliances for a house based on the house type, owners' needs and product price range.

KEY RESONSIBILITIES

Identify target audiences, objectives and desired outcomes of marketing campaign
Development of key marketing messages and integrated plans, content and creative works for B2C lead generation campaigns
Support the development of collaterals to promote and sell our products, handle requests and enquiries on promos, assist in creating a special bundle package for different segment of customers
Set up and manage the telegram community for Group Buy and ID Projects
Planning of community engagement events
Conduct canvassing call to generate leads
Research and develop competitor analysis
Generate report and evaluate campaign performance
Develop and sustain strong working relationship with all stakeholders, both internal business units and external vendor & agencies
Monitoring and reply to enquiries and feedback on social and communication platforms (ie, FB, IG, Whatsapp, Telegram, Email, Google Review)

QUALIFICATIONS AND REQUIREMENTS

Diploma in Marketing, Business or equivalent
Minimum 2 years of experience in digital marketing activities
Good working knowledge of social media platforms
Experience in planning and organizing physical events
Highly organized and able to perform under pressure
Able to effectively implement creative ideas and solutions, multi-task and meet deadlines
Strong interpersonal and good verbal and written communication skills
Confident, driven and dynamic, the candidate needs to work well as a team player, and to work independently when required

Note:

Working hours:

Mon, Thurs, Fri, (full day in AMK office)
Sat & Sun (full day in Sunge)i Kaduk Megastore Gain City)
Off day on Tues & Wed
then PH sometimes also need to work (off in lieu will be given if required to work)

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