Field Application / Investigation Engineer
Technoprobe Asia Ang Mo Kio Full-time
Job Descriptions
- Perform investigation for RMA cards from Customer and provide detailed assessment report and proposed repair actions.
- Work closely with cross-functional teams, to ensure necessary repair action has been carried out for all RMA cards before ship to Customer.
- Communicate closely with Customer and other sites on probe card related matter.
- Support DOE projects and provide analysis report to Customer.
- Prepare necessary report demanded by supervisor and Customer.
- Attend internal and external meetings.
- Compile daily activity Tracker & submit Monthly Report
- Provide application support, technical solutions for Probe cards to various customer across Singapore & Overseas.
- Collaborate with the sales team to identify customer requirements and provide onsite support to resolve probe related failures.
- Work closely with HQ counterparts to understand new product/technology portfolios and transfer knowledge to customers.
- Support customers throughout the entire product development lifecycle: evaluation, qualification and mass production.
- Work closely with Customer product engineers to troubleshoot and verify probe cards and ensure Probe card fit to run for production.
- Participate DOE projects at customer site to improve Probe card Testing performance.
- Coordinate with cross-functional teams including HQ counterparts to meet customer different needs and ensure Customer satisfaction.
- Travel to customer sites (local and overseas) for support if required.
- Knowledge of electronic components and their applications will be added advantage.
- Demonstrated ability in analytical thinking and effective problem solving.
- Effective communication and presentation skill, with the ability to clearly explain technical concepts to customers.
- Customer-focused, proactive, and equipped with a strong problem-solving mindset.
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Must Have
• Bachelor Degree with at least 12-14 years of working experience within the Banking and Financial Sector, within compliance / financial crime topics
• Ability to correlate data through required tools from multiple sources
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