Assistant Director, Integrated Facilities Management

Key Responsibilities

• Oversee day-to-day operations across assigned IFM contracts, managing a multi-disciplinary team comprising Senior Managers, Managers, Executives, and Technicians
• Serve as Account Director for designated contracts, with direct accountability for budget adherence, KPI delivery, and contract P&L
• Drive operational excellence and ensure service standards meet or exceed contractual SLAs and regulatory requirements (NEA, BCA, MOM WSH)
• Lead the mobilisation of new contracts, including resource planning, deployment, and transition management

• Represent CTM FM as the primary client interface for assigned contracts; chair monthly and quarterly review meetings
• Build and maintain strong relationships with key client stakeholders, resolving escalations and ensuring sustained client satisfaction
• Proactively identify and surface opportunities for scope enhancement and contract renewal

• Lead, develop, and performance-manage a multi-layered operations team; drive a culture of accountability and continuous improvement
• Support workforce planning, succession planning, and staff retention in coordination with HR

• Actively participate in tender and bid activities including bid strategy, proposal preparation, cost modelling, and presentation
• Contribute to CTM FM's growth strategy by identifying new business opportunities and supporting pre-qualification efforts

• Oversee the M&E float team, ensuring scheduled preventive maintenance and corrective works are executed on time and within budget
• Ensure technical compliance across all M&E-related contract obligations

• Champion sustainability initiatives within FM operations, aligned with client ESG commitments and regulatory direction
• Support the adoption of technology and process improvements to drive efficiency

• Degree in Facilities Management, Engineering, Building Services, or equivalent
• Minimum 10–12 years of FM industry experience, with at least 5 years in a senior leadership role managing multi-contract portfolios
• Proven track record in government contract management (NEA, HDB, MOE, or equivalent)
• Strong P&L management experience; exposure to tendering and business development preferred
• WSH knowledge; experience managing MOM compliance obligations an advantage
• SIFMA-CFME Certification is an advantage