Bukit Batok - Manager, Student Services Centre and Admissions (Office of Academic Administration & Services) [NIE]

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research.

The role calls for a proactive leader who thrives in a fast-paced university environment, is passionate about service excellence, drive innovation while maintaining operational precision.

Responsibilities

You will oversee a comprehensive suite of student-facing services, ensuring seamless operations, high service standards, and a consistently positive experience for students, alumni, and faculty. You will lead process improvements, champion service innovations, and guide the team to deliver accurate, timely, and student-centric solutions across admissions, scholarships, financial assistance, insurance schemes, and other key service areas.

• Lead and manage the SSC to deliver seamless, high-quality services to students, alumni, and faculty.
• Drive service excellence through process improvements, innovation, and integration of one-stop services.
• Lead junior staff in delivering accurate information and optimal services, including fees collection, issuance of status letters, and replacement of lost certificates.
• Manage admissions and matriculation exercises for all students, including student pass processing and document verification.
• Oversee student scholarships and financial assistance schemes, from application and processing to award.
• Administer Medical, Group Personal Accident (GPA), and Group Hospital & Surgical (GHS) insurance schemes, including claims facilitation, budgeting, and invoice processing.
• Serve as NIE Coordinator for Student Safety for Overseas Travel, ensuring compliance with NTU policy, coordinating audits, and liaising with academic departments.
• Act as NIE’s Contact Person to the appointed NTU travel security vendor, disseminating information, coordinating contract renewals, and managing related budgets and payments.
• Manage Graduate Education admissions for assigned programmes, including application review, preparation of evaluation materials, and responding to applicant and prospective student enquiries, ensuring compliance with policies and timelines.
• Supervise, coach, and develop staff, setting annual work plans, performance goals, and measurable targets.
• Coach staff in preparing Individual Development Plans (IDPs) to develop their professional competencies and support their personal and career development.
• Monitor staff performance, provide regular feedback, and ensure targets are met.
• Represent the SSC on operational and governance committees, contributing to policy and process enhancements.
• Provide strategic and operational support to the NIE Registrar.
• Undertake any other duties as assigned.

• A University degree.
• Minimum 5 years of relevant experience in leading a team and managing a broad range of student services within a university or similar educational environment.
• Proven leadership skills with the ability to guide and develop junior staff in delivering a full suite of student services.
• Strong interpersonal, communication, and organisational skills, with excellent command of written and spoken English.
• Proficient in Microsoft Office applications and Microsoft Power Platform, with IT competency to support process improvements.
• Self-motivated, service-oriented, and committed to delivering excellence to students, alumni, and academic staff.
• Skilled in multi-tasking, prioritising assignments, meeting deadlines, and producing high-quality, detail-oriented work.
• This role requires overtime support for one day in the week. We are seeking a candidate who is flexible and can adapt to varying schedules as needed.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.