Room Attendant

Position Summary: The Room Attendant plays a crucial role in maintaining cleanliness, hygiene, and overall tidiness in guest rooms and public areas of the hotel.

Key Responsibilities:

Room Maintenance:

• Clean and tidy guest rooms, including making beds, changing linens, and replenishing amenities.
• Ensure all surfaces, furniture, and fixtures are dusted and sanitized.

Public Areas:

• Clean and maintain the cleanliness of public areas, such as lobbies, corridors, and restrooms.
• Vacuum, sweep, and mop floors as needed.

Stock Replenishment:

• Ensure that all necessary supplies, such as towels, toiletries, and linens, are well-stocked in guest rooms.
• Report any shortages or defects in supplies to the Housekeeping Supervisor.

Laundry Coverage:

• Cover laundry duty, including the meticulous collection and delivery of guest laundry.
• Conduct a thorough count of soiled linen and ensure the efficient distribution of freshly cleaned linen to uphold the highest standards of guest satisfaction.

Guest Interaction:

• Interact with guests in a courteous and professional manner when encountered.
• Respond promptly to guest requests for additional items or services.

Equipment Maintenance:

• Properly use and maintain housekeeping equipment, including vacuum cleaners and cleaning tools.
• Report any malfunctioning equipment to the maintenance department.

Defect Identification:

• Identify and report any defects, damages, or maintenance issues in guest rooms or public areas.
• Report any lost and found items to the Housekeeping Supervisor.

Security and Confidentiality:

• Adhere to security and confidentiality policies when entering guest rooms or handling personal belongings.
• Respect guest privacy and confidentiality.

Safety Compliance:

• Follow safety procedures and guidelines to ensure a safe working environment.
• Report any safety hazards or concerns to the Housekeeping Supervisor.

Shift Reporting:

• Provide shift reports to the Housekeeping Supervisor, highlighting completed tasks and any outstanding issues.

Team Collaboration:

• Collaborate with other housekeeping staff and departments to ensure a coordinated and efficient workflow.

Qualifications and Requirements:

• No experience required but previous experience in housekeeping or a similar role is advantageous.
• Physical fitness and stamina to perform manual tasks and stand for extended periods.
• Attention to detail and a strong work ethic.
• Ability to work independently and as part of a team.
• Excellent time management and organizational skills.
• Understanding of safety and hygiene standards.
• Good communication skills.
• Flexibility to work in shifts, including weekends and holidays.
• Able to start work immediately or short notice will be an advantage

Full Time / Permanent / 5 working days / Up to 3 shift work (1st Shift starting at 0830hrs and 3rd Shift ending at 2200hrs) / weekends and PH / meals, shift allowance / Incentive